Shipping & Returns
Shipping
Orders are packed and dispatched within 1 business day, Monday to Friday.
We ship from Florida, USA via USPS Ground Advantage. Most orders arrive in 3 to 5 business days.
You get a tracking number by email as soon as it leaves us.
Shipping cost
Free Standard Delivery 2-5 Days | $12.99 Express Shipping 1-3 Days
Where we ship
International Shipping, Domestic Shipping.
Returns
30 days from delivery, full refund. The product should be in re-sellable condition, but we are not going to be difficult about a bit of dog hair.
Starting a return
Email support@everkeptco.com with your order number. We send you a return label within one business day. You do not need to explain yourself.
Refunds
Once your return reaches us we refund to your original payment method within 3 to 5 business days. Your bank may take a few days longer to show it.
Damaged on arrival
Send a photo to support@everkeptco.com and we will send a replacement. Do not post it back, keep it or bin it, whichever is easier.
Exchanges
Simplest route is to return the original for a refund and place a new order.
EverKept is a trading name of Nexus Business LLC.
17350 STATE HWY 249 STE 220 29384
HOUSTON, TX 77064