Shipping policy

Shipping Policy

Last updated: [09/13/2026]

Where we ship

We ship worldwide from the United States. Every Everkept piece is made to order in the USA and is dispatched from our US production facility.

Processing time

Orders are made to order, so there is a short production window before your order ships. Production takes 1–3 business days from the time your order is placed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin production on the next business day.

Once your order leaves our facility you will receive a shipping confirmation email with a tracking number. If you haven't seen that email within four business days of ordering, check your spam folder first, then email us at businesscgharper@gmail.com and we'll look it up.

Shipping times and rates

Delivery estimates below are in addition to the 1–3 business day production time, and begin the day the package is collected by the carrier.

Transit times are estimates provided by the carrier, not guarantees. Weather, customs inspections and peak-season volume can add time, and none of those are within our control.

Christmas delivery

To receive your order by December 25, 2026, place it by December 10, 2026. That date accounts for production plus standard transit within the United States, with a few days of buffer for holiday carrier delays.

Orders placed after December 10 will still be produced and shipped as quickly as we can, and choosing Priority shipping at checkout will usually still make it — but we can't promise Christmas delivery on an order placed after the cutoff, and we'd rather tell you that up front than let you find out on the 24th.

International orders should be placed well before the cutoff. We'd suggest December 1 for Canada and mid-November for everywhere else.

Tracking your order

A tracking number is emailed to you automatically when your order ships. It can take up to 24 hours after you receive it for the carrier's website to show any movement — this is normal and does not mean anything has gone wrong.

If tracking hasn't updated in more than five business days, email us at [SUPPORT EMAIL] with your order number and we'll open an enquiry with the carrier.

Delivery address

Please double-check your shipping address at checkout. We can only change an address before an order enters production, so contact us immediately at [SUPPORT EMAIL] if you spot a mistake.

We are not able to redirect or refund orders delivered to an address that was entered incorrectly. If an order is returned to us as undeliverable, we'll contact you and reship it once you've confirmed a corrected address; a reshipping charge may apply.

Lost, stolen or damaged packages

If tracking shows your order as delivered but you can't find it, please check with anyone else at the address and with your neighbours, and look anywhere the carrier commonly leaves packages. Carriers occasionally mark a package delivered a day before it actually arrives.

If it still hasn't turned up 48 hours after the delivery scan, contact us at [SUPPORT EMAIL] and we will help you file a claim with the carrier and work with you to make it right.

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the packaging, and we will replace it at no cost to you.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are set by your local customs authority, are not included in the price you paid us, and are the responsibility of the recipient.

We are required to declare the full value of the goods on the customs form and cannot mark an order as a gift or declare a lower value.

Packages refused at customs, or abandoned because import charges weren't paid, are treated as undeliverable and are not eligible for a refund of shipping costs.

PO boxes and APO/FPO addresses

We can ship to PO boxes and APO/FPO addresses using Standard shipping. Priority shipping is carried by FedEx and cannot be delivered to these addresses, so please select Standard at checkout if that's where your order is going.

What's in the package

Orders arrive gift-ready in a hinged presentation box, with the message card already fitted into the lid. No invoice, receipt or price information is included in the package, so an order can be shipped directly to the recipient.

Returns

This policy covers shipping only. For returns, exchanges and our 30-day guarantee, please see our Refund Policy.

Contact

Questions about shipping, or about an order already placed:

EverKept 17350 STATE HWY 249 HOUSTON, TX 77064 businesscgharper@gmail.com

We answer emails within 1-3 business days.